Return Policy for STEM Handmade Soaps

At STEM Handmade Soaps, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Unopened Product Return:

Unopened products can be returned within 30 days of the original purchase date. We accept returns by mail or you can complete a return or exchange at our retail store locations.

Ship your Return

To initiate a return, please send the unopened product(s) along with a copy of your purchase receipt to the following address: STEM Handmade Soap 12405 Madison Ave Lakewood, Ohio 44107

Please ensure that the product is securely packaged to prevent any damage during transit.

Return to Store

Please bring the unopened product(s) along with a copy of your purchase receipt to one of our two retail stores:

LAKEWOOD
12405 Madison Ave
Lakewood, Ohio 44107

SHAKER HEIGHTS
Van Aken Market Hall
3441 Tuttle Rd, Suite 104
Shaker Heights, Oh 44122

Refund Process:

  • Once we receive the returned product, we will inspect it to ensure it meets our return criteria.
  • Upon approval, we will process your refund within 48 hours of receiving the product back.
  • You will receive an e-mail that your return was received and the refund was completed.
  • Refunds will be issued to the original payment method used for the purchase.
  • Sale items will be refunded at the original purchase price.

Exclusions:

  • Please note that opened or used products are not eligible for return.
  • Shipping costs incurred for the return will not be refunded unless the return is due to an error on our part or a defective product.

Need Help? Contact Us

If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at sales@stemsoaps.com or call 216-505-5531. We are here to assist you during our store hours.

Thank you for choosing STEM Handmade Soaps. We appreciate your support and hope you enjoy our products.