Shipping Policy for STEM Handmade Soaps

At STEM Handmade Soaps, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the details regarding shipping methods, processing times, delivery estimates, and other relevant information.

Shipping Methods:

We currently offer standard shipping for all orders within the United States.

Processing Time:

Orders are typically processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. Any delays will be communicated to you promptly.

Shipping Costs:

Shipping costs are a flat rate applied to your order at checkout.

Free shipping may be available for orders that meet certain criteria, such as reaching a minimum purchase amount. Any applicable free shipping promotions will be clearly stated on our website.

Delivery Estimates:

While we make every effort to ensure timely delivery, please note that delivery times may vary depending on external factors such as weather conditions, carrier delays, and unforeseen circumstances.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

You can track the status of your order by clicking on the tracking number or entering the tracking number on our website or directly on the carrier’s website.

Shipping Restrictions:

We currently only ship within the United States. We do not offer international shipping at this time.
Certain products may be subject to shipping restrictions based on local regulations. Any such restrictions will be communicated clearly on the product page.

Damaged or Lost Packages:

In the rare event that your package is damaged or lost in transit, please contact our customer service team immediately.

We will work with the carrier to resolve the issue and either replace the damaged items or provide a refund as appropriate.

Need Help? Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at sales@stemsoaps.com or 216-505-5531

Thank you for choosing STEM Handmade Soaps. We appreciate your business and are committed to ensuring your satisfaction with our products and services.